Program Requirements

First Semester

Course #Course TitleCreditsPrerequisites/Comments

103-102Microsoft Office Suite2Fall only, Weeks 1-8The goal of this course is to provide an introduction to Microsoft Office Suite and how it is used in academic, personal, and business environments. The students will become familiar with the Office user interface and use it as they work with Word, PowerPoint, Excel, and Outlook. Navigate the Office interface by using tabs, ribbons, and groups.

106-113Customer Service Foundations1Fall only, Weeks 1-4In this course, you will explain customer service, assess factors that impact customer service, and examine components of the customer service environment. This course is the first in a series of three courses that provides you with an opportunity to develop customer service skills.

106-114Customer Communic Techniques1Fall only, Weeks 5-8This course is the second in a series that provides you with the opportunity to develop customer service skills. In this course you will examine the relationship that exists between communication skills and quality customer service.

106-115Customer Care Strategies1Fall only, Weeks 9-12This course is the third and final course in a series that provides you with the opportunity to develop valuable customer service skills. In this course you will gain strategies for working with a diverse customer base, challenging customers, and service recovery.

106-152Job Search-Bus Support Prof 11Fall only, Weeks 9-12This course is the first in a series that explores a broad range of job search techniques including exploring various business support professional careers, researching opportunities, compiling appropriate information for job applications, creating cover letters and resumes, and preparing for interviews. This course promotes overall understanding of the job search process.

106-172Microsoft Outlook1Fall only, Weeks 13-16In this course students will utilize Microsoft Outlook to communicate by email, schedule appointments, and manage contact lists, tasks, and notes. Students will apply software features to the successful completion of business-related projects and scenarios.

106-150Office Procedures 11Fall only, Weeks 13-16This course is the first in a series that provides students with the opportunity to develop the general office skills used by business support professionals. Students will develop phone skills, learn how to process mail, handle records, and perform basic bookkeeping tasks.

101-105Accounting, Intro to3This is an introductory course designed to introduce the learner to the basic accounting language and concepts of business entities. Skills such as, analyzing business transactions, applying fundamental accounting concepts, identifying accounting control procedures, and evaluating financial statements will be developed. This course is intended for the non-accounting major.

809-198Intro to Psychology3This introductory course in psychology is a survey of the multiple aspects of human behavior. It involves a survey of the theoretical foundations of human functioning in such areas as learning, motivation, emotions, personality, deviance and pathology, physiological factors, and social influences. Additional topics include research methods, biological and environmental impacts, development, sensation and perception, consciousness, intelligence and stress. This course directs the student to an insightful understanding of the complexities of human relationships in personal, social, and vocational settings.

TOTAL CREDITS:14